FAQs
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Generally, delivery of your order will take 5-7 working days (UK warehouse) and 15-20 working days if it is Hong Kong warehouse. (Except for pre-sale products)
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Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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How long will it take to receive my refund?
How long will it take to receive my refund?
The processing time for the refunds is 1-2 business days after receiving the returned items.
Products
What’s the difference between mid-drive motors and hub motors?
What’s the difference between mid-drive motors and hub motors?
Mid-drive motors are located in the center of the bike frame and provide better balance and weight distribution. They also allow for better control over the gears and cadence. Hub motors are located in the wheel hub. They provide a more direct drive system but can affect the overall balance and handling of the bike.
Is the battery removable?
Is the battery removable?
Yes. The battery is removable and can be charged on or off the bike at your convenience. And you can lock it with the key on your bike to make sure it won’t be stolen.
Other questions
What if I want to speak to someone?
What if I want to speak to someone?
We want to talk to you too! Contact us with any questions, concerns or comments. We will reply you within 24 hours.